B2B eCommerce Blog

July 12, 2017

B2B Ecommerce — Why Going Digital Is no Longer Optional

B2B ecommerce is no longer “cutting edge” or “the latest craze.” For manufacturers, wholesalers, distributors, and importers who haven’t made the jump to digital yet, I only have one thing to say:

July 05, 2017

The Basics of a B2B Ecommerce Strategy

Any good B2B ecommerce strategy is going to be built on a solid foundation, but that foundation will crumble if it doesn’t take the needs of its customers into account.

June 22, 2017

Order Management in Manufacturing: Better Customer Service, More Return Business

Technology has made it easier than ever to lose customers.

Recently, Salesforce released a report on the state of customer service in the manufacturing sector.  This report is full of helpful information, and if you haven’t already read it, you can check it out by clicking here.

June 15, 2017

An Efficient Fulfillment Strategy — Your Success Depends on Streamlining

I want to start with some basics about fulfillment strategy and then dig into the details a little bit — this is something that a lot of B2B companies struggle with, but getting it right can be the difference between blowing customers out of the water…

June 08, 2017

B2B Ecommerce — A Customer Portal Is an Essential Feature of a B2B Ecommerce Website

B2B ecommerce is a strange beast — in many ways, it is extraordinarily similar to B2C ecommerce, and in other ways, it couldn’t be more different.

June 01, 2017

5 Big Reasons to Move from Manual Order Fulfillment to Automated Order Fulfillment

It’s one thing to attract new business to your website, but it’s another matter entirely for you to retain that new business.  All customers want a streamlined, easy ordering process, but the customers in the B2B segment are often relatively neglected compared to those in B2C.

May 10, 2017

Order Management and QuickBooks — A Customer Portal Equals Customer Service

QuickBooks is a powerful piece of software, but, like all pieces of software, it has limits. This is nothing against QuickBooks — far from it. QuickBooks does what it does very well, it’s designed to take care of very specific tasks, and it doesn’t make the mistake that many pieces of software have made over the years by trying to be something it’s not.

May 03, 2017

How to Modernize Your Order Management System: Update Your Ordering Software

You probably started your business using excel spreadsheets, faxes, and emails to help you keep your orders straight.  If you’re like many small B2B businesses, you have a stack of invoices printed to hand off to your warehouse staff to pull and fulfill orders.

April 12, 2017

Wholesale order management — making life easier for sales reps and inside sales teams

One of the most difficult aspects of order management for wholesalers has always been the management of sales reps.

April 05, 2017

An online order entry system makes life easier for customers and sales reps

Thirty years ago, Amazon didn’t exist, the World Wide Web was still a twinkle in Tim Berners-Lee’s eye, and nobody (except maybe a few science fiction authors) could have possibly predicted the effect that ecommerce websites and online sales systems would have on the world.

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